My product is not producing any black ink and the error light keeps flashing. What should I do?

  • Slow flashing indicates the ink level is low, fast flashing indicates the printer is out of ink. Using the inside front cover of the printer as a guide, perform a cleaning cycle (BLACK Cleaning) Press PAUSE button, then ALT and Pause. If the problem persists, replace the black ink cartridge and try printing again. If you continue to have problems, have the printer sent in for repair.
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