One of my colors is missing. What should I do?

  • Calibrate colors in the driver setup to the specific application or image. Set to Default and adjust from there. If the color is still missing perform selftest (Press Load/Eject and power printer on) and check that seven colors are produced. If seven colors are not produced, print default settings (Press Economy/Condensed and power printer on) to inspect dots. If test print shows missing dots, perform two cleaning cycles; (COLOR Cleaning) Press the PAUSE Button, then, Alt and Pause 'OR' (BLACK Cleaning) Press the PAUSE then, Alt and Pause. Run the selftest again to see if printing has improved (Power on the Printer while holding down the Load/Eject Button. If the selftest shows no dots of one of the four colors, try replacing the ink cartridge. If the condition persists, have the printer sent in for repair.
Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​