My product is not producing any black ink. How can I resolve this problem?

  • Using the inside front cover of the printer as a guide, perform two cleaning cycles on the offending printhead; (BLACK Cleaning)-Press PAUSE button, then ALT and Economy/Condensed. Try printing again. If the problem persists, try another two cleaning cycles, and try printing again. If this did not resolve the problem have the printer sent in for repair.
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