My printout has lines running through it. What should I do?
This phenomena is called banding and may be caused by a clogged nozzle. Print the self test page by pressing the Load/Eject button while applying power to the printer. Check to see if white lines appear through your text. If the white lines are present, perform two cleaning cycles as described under the front cover of the printer; (COLOR Cleaning)-Press the PAUSE button, then ALT and Economy Condensed, or (BLACK Cleaning)-Press the PAUSE button, then ALT and Load/Eject. If the ink cartridge is new and the cleaning cycles did not correct the problem, print the default settings (Press Economy/Condensed and power the printer on) to ensure that "Autoline Feed" is off. If the "Autoline Feed" is off, and the test print still shows missing dots, have the printer sent in for repair. If the ink cartridge is old, and the cleaning cycles did not correct the problem, print the default settings to ensure that "Autoline Feed" is off. If the "Autoline Feed" is off, replace the ink cartridge. You may have to perform a few cleaning cycles after installing the new ink cartridge. Banding may also occur if the user turns the printer off by a power bar. If this is the case, the user may need to run up to 10 cleaning cycles to correct the problem. If the condition persists and it is visible in the demo page, the printer needs to be serviced. The Troubleshooting Guide located in Chapter Six of the User's Manual provides additional information.
Was this helpful? Thank you for the feedback!