How can I stop my product from feeding multiple pages at the same time?

  • Make sure the paper you are using meets specifications (see paper specifications in the Appendix of your User's Guide). Remove the stack of paper and fan the edges to separate the sheets. Reload the paper, then press the Load/Eject button to see if it feeds the paper correctly.
Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​