text.skipToContent text.skipToNavigation

My product won't feed paper. What should I do?

    You may see a Paper Not Loaded Correctly or Paper Jam error window on your display. Make sure the paper isn't curled or creased, isn't loaded above the arrow on the left edge guide, and that the paper isn't jammed in the printer. Reload the paper, making sure the paper edge guide is adjusted to fit the paper's width and see if the paper will now load. If the printer still will not load paper, unplug the printer, remove the printer cable, and make sure all of the packing materials are removed. If the problem persists, the printer may need to be sent in for service and you should contact EPSON technical support for assistance.
Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address