Why are all the lights on my product off?

  • The printer may not be receiving any power. Press the Operate button a second time. If the printer still fails to power up, remove the interface cable from the back of the printer, unplug the power cord, plug it back into the outlet, and try turning the power on again. If you still do not get power to the printer, try another outlet. Make sure the outlets you are connecting to are not controlled by a switch or timer and are able to operate other equipment.
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