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I see a message on my mobile device that my product is not connected. What should I do?

    If you connected your mobile device to your printer using Bluetooth, try these solutions:
    • Make sure the mobile device's Bluetooth is turned on.
    • Check to see if the printer's  Bluetooth light is pulsing. If not, enable Bluetooth on the printer and try pairing with the printer again.
    • Check if the printer is communicating with another mobile device. The printer can only communicate with one device at a time.
    • If the printer is connected to a computer with a USB cable, it cannot communicate using Bluetooth. Disconnect the USB cable and try pairing the printer again.
    • Check your mobile device for any messages.
    Related tasks
    Installing iLabel
    Related information
    Connecting the Label Printer to Your Mobile Device

Published:  Feb 20, 2014 Was this helpful​? Thank you for the feedback!
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