Image Capture cannot find my product that is connected with a USB connection. What should I do?

• This may happen if Epson Scan is installed. Currently there is a compatibility issue with EPSON Scan and Image Capture. Try the following:

  • Reset TWAIN devices in Image Capture. Follow the instructions below for your product type.

    All-in-one Printers

    1. On your Mac, open Image Capture, then select File > Reset TWAIN devices.
    2. Close Image Capture.
    3. Turn off your product.
    4. Open the Apple menu, then select System Preferences > Printers & Scanners.
    5. Select your printer, then click to remove the printer.
    6. Restart your Mac.
    7. Turn on your product.

    Scanners

    1. On your Mac, open Image Capture, then select File > Reset TWAIN devices.
    2. Close Image Capture.
    3. Restart your Mac.
  • Uninstall Epson Scan.
    1. To download the Uninstaller utility, visit the Uninstaller utility page.
    2. Follow the on-screen instructions to install the Uninstaller utility.
    3. Quit all applications currently running on your Mac.
    4. Double-click the Uninstaller icon.
    5. Select the checkbox to uninstall EPSON Scan.
    6. Click Uninstall.
    7. Follow the on-screen instructions to uninstall the software.
    8. Restart your Mac.
  • Connect your Epson product to your Mac with a Wi-Fi or Ethernet connection.