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Home Support Other Products Epson Software Epson iPrint App for Android

I see an error message in the app. What should I do?

    See the table below.

    Error Action(s) to take
    Cassette tray is not installed correctly Install the cassette tray and press Start on the printer.
    CD/DVD not set correctly The app does not support CD/DVD printing. Make sure the CD/DVD tray/cover is closed prior to printing.
    Communication Error Make sure your product is selected in the app.
    General Error Make sure your product is selected in the app.
    Ink cover open Make sure the ink cover and/or the scanner is securely closed before printing.
    Error while writing Set up the File Sharing feature by selecting the following on your product's control panel: Setup > File Sharing Setup > Wi-Fi/Network.
    Incorrect Paper Size Make sure paper is loaded in the printer and the correct paper size is selected in the app.
    No Printer Found Make sure your product is selected in the app.
    No Scanner Found Make sure your product is selected in the app.
    Out of memory Your mobile device does not have enough memory to store the file. Free up space on your device to save the file.
    Page not printed or Multi-page Check the following:
    • Make sure there is no paper jammed in the printer.
    • Make sure the paper is loaded correctly in the printer.
    • Make sure the correct paper size is loaded in the printer.
    Printer Cover Make sure all covers on the product are closed before you print. If that doesn't help, contact Epson support.
    Scanner Cover Open Make sure your product's scanner cover is securely closed. If that doesn't help, contact Epson support.
    Scanner Unit Open Make sure your product's scanner is securely closed. If that doesn't help, contact Epson support.
    Service Required Contact Epson support for assistance.
Published:  Sep 22, 2017 Was this helpful​? Thank you for the feedback!
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