My prints are scuffed or smeared. What should I do?
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If your prints are scuffed or smeared, try these solutions:
- Make sure your paper meets the specifications for your product.
- Do not use paper with folds or creases and always use new media.
- If you are using cut sheet paper, check that changes in humidity and temperature have not made the paper wavy or curled up on the edges. Load the paper just before printing and do not use wavy or curled paper. For roll paper, cut off any wavy or curled parts and then load the roll again. For cut sheets, use new paper.
- If the surface of the paper is scuffed, select a wider Platen Gap setting. If results do not improve, set Advanced Paper Settings > Paper Eject Roller to Use.
CAUTION:
The Paper Eject Roller setting may damage glossy paper. - If you are using non-Epson media, make sure you create a custom paper configuration for the media.
- Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack the prints until the ink is completely dry.
- Make sure that the printer driver's Media Type settings match the paper that you are using.
- If the edge is scuffed, try widening the margin. Set Top Margin to 45 mm and Bottom Margin to 15 mm.
- If the trailing edge is scuffed while printing, create your data with a wider margin.
- If the left or right edges of the paper are scuffed while printing, create your data with a wider left or right margin. If the situation does not improve, rotate the data 90 degrees in the printer driver or your software before you print.
- Try cleaning the area around the printhead, caps, and wipers.
- Try cleaning inside of the printer and the roll paper feeder.
- If the sensor of the auto take-up unit is tilted too far and about to touch the floor, straighten it horizontally.
Related reference
Published: Jul 12, 2024
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