When should I clean the print head and area around the caps?

  • If the print head is clogged and automatic cleaning does not fix the issue, you can clean the print head and the area around the caps using the optional cleaning sticks (part number C13S090013)

    Caution:
    Before beginning the cleaning process, note the following:Do not touch any circuit boards or any parts inside the printer besides those which need to be cleaned.Always use new cleaning sticks, or dirt may be transferred into the printer.Do not touch the tip of the cleaning stick. This may reduce the cleaning effect.Touch a metal object to discharge any static electricity.Do not move the print head by hand. Doing so could damage the printer.If paper is loaded in the printer, remove it.

    1. On the LCD screen, select Menu > Maintenance > Cleaning the Maintenance Parts > Wiping around the Cap. The print head moves to the cleaning position.
    2. Open the ink cover on the right.

    3. Pull the tab down and remove the front maintenance cover by sliding it to the right.

    4. Open the front cover.

    5. Use a new cleaning stick to clean the drying prevention caps area as shown. Hold the cleaning stick in a vertical position and wipe the inner areas of the drying prevention caps as shown.



    6. Hold the cleaning stick in a vertical position and wipe the outer areas of the drying prevention caps as shown.

    7. Hold the cleaning stick in a horizontal position and wipe the edges of the drying prevention caps as shown.

    8. Hold the cleaning stick in a vertical position and wipe the guides as shown.

    9. If there is any lint or dust in the drying prevention caps, remove it with a cleaning stick or a pair of tweezers.

    10. Use a new cleaning stick to wipe the outer edges of the front wiper as shown.

    11. Wipe the outer edges of the back wiper as shown.

    12. Wipe the front edge of the back wiper as shown.

    13. Hold a new cleaning stick in a vertical position and wipe the outer areas of the suction caps as shown.

    14. Hold the cleaning stick in a horizontal position and wipe the edges of the suction caps as shown.

    15. Hold the cleaning stick in a vertical position and wipe the guides shown here.

    16. If there is any lint or dust in the suction caps, remove it with a cleaning stick or a pair of tweezers.

    17. Close the front cover.
    18. Attach the front maintenance cover and close the ink cartridge cover.
    19. Select OK to return the print head to its home position.
    Related tasks
    Removing Roll Paper
Published:  Dec 19, 2019 Was this helpful​? Thank you for the feedback!
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