My printer will not wake up from sleep mode. What should I do?

  • Do the following if the printer goes into sleep mode and won't return to a ready state:

    1. Unplug the printer's power cord, then reattach it.
    2. Turn on the printer and wait for it to be in a ready state.
    3. Check if there's an update to the printer's firmware on the product's support page. If there is, download and install the latest version of the firmware.
Published:  Dec 22, 2020 Was this helpful​? Thank you for the feedback!
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