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I'm having paper feed problems. What should I do?

    If you have problems feeding paper, try these solutions:

    • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
    • For best results, follow these guidelines:
      • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
      • Follow any special loading instructions that came with the paper.
    • If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
    • Make sure there are no gaps between the roll paper and the paper stops on the spindle.
    • If wrinkles appear on roll paper, adjust the Back Tension setting.
    • If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not curled.
    • Do not load more than one piece of cut sheet paper.
    • Make sure your paper meets the specifications for your product.
    • Make sure you selected the Media Type setting in the printer driver that matches the paper you loaded in the product.
    • Make sure that paper is not jammed inside the product.
    • Make sure you are using the product in the proper room temperature.
    Related tasks
    Selecting Basic Print Settings - Windows
    Selecting Basic Print Settings - Mac
    Related references
    Paper Setting Menu
    Paper Specifications
    Related information
    Roll Paper Handling
    Cutting Roll Paper
    Cut Sheet Handling
Published:  Sep 4, 2018 Was this helpful​? Thank you for the feedback!
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