Epson SureColor T5470 | SureColor Series | Single Function Inkjet Printers | Printers | Support | Epson US
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My prints are scuffed or smeared. What should I do?

    If your prints are scuffed or smeared, try these solutions:

    • Make sure your paper meets the specifications for your product.
    • Make sure you selected the correct Media Type setting in the printer driver that matches the paper loaded in the printer.
    • Do not use paper with folds or creases and always use new media.
    • If you are using cut sheet paper, check that changes in humidity and temperature have not made the paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.
    • If the surface of the paper is scuffed, select a wider Platen Gap setting.
    • If you are printing on thick paper, make sure the Thick Paper setting is enabled in the Printer Settings menu.
    • If the bottom edge is scuffed, try widening the bottom margin.
    • If ink is smeared on your prints, clean the rollers. Load blank paper and perform a paper guide cleaning.
    • If you are using non-Epson media, make sure you create a custom paper configuration for the media and run Easy Adjustment.
    • Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack the prints until the ink is completely dry. You can adjust the drying time in the Printer Settings menu.
    • Adjust the ink density in the printer driver settings and on the control panel for custom paper configuration settings.
    • If the back of your prints are smeared with ink, clean the platen and replace any borderless printing pads as necessary.
Published:  Oct 2, 2018 Was this helpful​? Thank you for the feedback!
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