My print job disappears from the Windows print queue but does not print. What should I do?

  • Follow the steps below:

    1. Do one of the following:
      • Windows 11: Click , search for Settings and select it. Select Devices > Printers & scanners. Select your product name and select Printing preferences.
      • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your printer and select Manage > Printing preferences.
      • Windows 8: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.
      • Windows 7: Click and select Devices and Printers. Right-click your printer and select Printing Preferences.
    2. Select the Utility tab, then Speed and Progress.
    3. Select the Always Spool RAW Datatype and Coarse Rendering checkboxes, then click OK.

      Note: If the Processed by Printer checkbox is selected, deselect it.

    4. Try printing again.
Published:  Apr 23, 2020 Was this helpful?​ Thank you for the feedback!
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