Home s0 macOS 10.12 Sierra Support

Since I upgraded to macOS 10.12, I can no longer scan from my product's control panel with a USB connection. What should I do?

  • Update your Mac to the latest version of macOS 10.12, then follow the instructions below for the software you are using.

    Scan to PC using Epson Scan

    1. Install the latest version of the ICA driver, Event Manager, and Epson Scan for your product. Make sure you install all three. You can download the software from your product's support page.
    2. Open Epson Scan. If Epson Scan does not open or you see a communication error, restart your Mac. After you restart your Mac, try opening Epson Scan again.

      Note: If you see the screen below, click Yes. Your product's name will appear in the message.


    3. Close Epson Scan.
    4. Try scanning from the product's control panel again.

    Scan to PC using Image Capture

    1. Uninstall Epson Scan with Uninstaller. You can download the Uninstaller utility from your product's support page.
    2. Download and install the latest version of the ICA driver and Event Manager. You can download this software from your product's support page.
    3. Open Image Capture.
    4. Click DEVICES. Your product name appears if Image Capture detects your product.
    5. Do one of the following:
      • If Image Capture detects your product, close Image Capture, then try scanning from the product's control panel again.
      • If Image Capture does not detect your product, select File > Reset Twain Devices, then restart your Mac. After you restart your Mac, try scanning from the product's control panel again.

    Scan to Document Capture

    1. Install the latest version of the ICA driver, Event Manager, Epson Scan, and Document Capture for your product. Make sure you install all four. You can download the software from your product's support page.
    2. Open Document Capture. If Document Capture does not open or you see a communication error, restart your Mac. After you restart your Mac, try opening Document Capture again.
    3. Try scanning from your product's control panel.
Published:  Oct 17, 2016 Was this helpful?​ Thank you for the feedback!
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