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The Advanced B/W setting is grayed out in my product software. What should I do?

    Make sure you install the correct black ink cartridge for the media type selected. When the photo black cartridge is installed, the Advanced B/W setting is available only for glossy media types. It is not available for any of the matte media types. When the matte black cartridge is installed, the Advanced B/W setting is available only for matte media types.

    If you're using the correct black ink cartridge for your media type but the Advanced B/W setting is still grayed out, then do the following:
    1. Open the Hard Drive.
    2. Select > Applications > Utilities > Printer Setup Utility.
    3. Select your printer and click Utility.
    4. Make sure you see the ink levels in the Status Monitor window, then click Update.
    5. Restart the computer.
Published:  Mar 10, 2011 Was this helpful​? Thank you for the feedback!
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