The Advanced B&W Photo setting is grayed out in my product software. What should I do?
Make sure you install the correct black ink cartridge for the media type selected. When the photo black cartridge is installed, the Advanced B&W Photo setting is available only for glossy media types. It is not available for any of the matte media types. When the matte black cartridge is installed, the Advanced B&W Photo setting is available only for matte media types.
If you're using the correct black ink cartridge for your media type but the Advanced B&W Photo setting is still grayed out, Do the following:
- Open the Hard Drive.
- Select Applications > EPSON Printer Utility 2 or EPSON Printer Utility 3.
- Select your printer and click OK.
- Click EPSON Status Monitor, make sure you see the ink levels in the status window, then click Update.
- Restart the computer.
Published: Dec 14, 2007 Was this helpful? Thank you for the feedback!