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Home Support Projectors BrightLink Series Epson BrightLink 697Ui

I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?

    If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following solutions:

    • If you start a process using one of the pens, you must complete it using the pen. If you start using the remote control or control pad, you must complete the process using the remote control or control pad.
    • If you are having trouble pasting a captured image, make sure the image is not HDCP protected.
    • If a black frame appears around a pasted image, it may be because the image was shifted or resized.
    • Connect only one printer or multifunction device at a time, and make sure the device is supported by the projector. Scanning and USB printing are only supported by Epson multifunction devices.
    • If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any other error state.
    • For USB printing or scanning, make sure a USB cable is connected between the projector's USB-A port and the USB-B port on the control pad. Make sure another USB cable is connected between the Printer port on the control pad and the printer itself.
    • For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less than 16 feet (4.9 m) long.
    • Check the Whiteboard Settings on the Extended menu.
    Related tasks
    Connecting a Printer to the Control Pad
    Related references
    Projector Setup Settings - Extended Menu
Published:  Jan 16, 2017 Was this helpful​? Thank you for the feedback!
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