No image displays. What should I do?
- Make sure the cables are connected properly.
- Unplug the dedicated USB power supply or the USB Type-C cable supplying power, wait for 15 seconds, then reconnect.
- Make sure the connected device supports video output by DisplayPort Alternate Mode (DP Alt mode) over a USB Type-C connection.
- If you're using the USB Type-C connection, make sure you use a genuine USB-IF certified USB-C 3.1 cable.
Do the following:
Published: Aug 31, 2018 Was this helpful? Thank you for the feedback!