faq-00003f6-ebpu1006w_pu2010w | SPT_V11HA52820 | Epson EB-PU2010B | EB Series | Projectors | Support

The product's light(s) indicate an error. What should I do?

The lights on the projector indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.

1	On/Standby (power) light
2	Status light
3	Laser light
4	Temp (temperature) light
5	Filter light

On/Standby (power) light	Status light	Laser light	Temp light	Filter light	Status and solution
Blue	Blue	Varies	Off	Off	Normal operation
Blue	Blue	Flashing blue	Off	Off	A/V Mute is on
Blue	Flashing blue	Varies	Off	Off	Warming up; wait for an image to appear
Blue	Off	Off	Off	Off	Standby or network monitoring and control mode (when Standby Mode is set to Communication On)
Flashing blue	Off	Off	Off	Off	Preparing for network monitoring, quick startup, or USB Power in Standby mode; all buttons are disabled
Blue	Flashing blue	Off	Off	Off	Cooling down; all buttons are disabled
Flashing blue	Varies	Varies	Flashing orange	Varies	Projector is too hot Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects Clean or replace the air filter Make sure the environmental temperature is not too hot
Off	Flashing blue	Orange	Orange	Off	Lens Shift error; turn off the projector, unplug it from the electrical outlet, and contact Epson for help No lens is installed
Off	Flashing blue	Flashing orange	Off	Off	Internal error; turn off the projector, unplug it from the electrical outlet, and contact Epson for help
Varies	Flashing blue	Flashing orange	Varies	Varies	Refresh Mode is on
Off	Flashing blue	Off	Orange	Off	Projector has overheated and turned off; leave the projector off for at least 5 minutes Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects Clean or replace the air filter Make sure the environmental temperature is not too hot If operating the projector at high altitude, turn on High Altitude Mode If the problem persists, unplug the projector and contact Epson for help
Off	Flashing blue	Orange	Off	Off	Laser error; turn off the projector, unplug it, and contact Epson for help
Off	Flashing blue	Off	Off	Orange	Low air flow through the projector Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects Clean or replace the air filter If the problem persists, unplug the projector and contact Epson for help
Flashing blue	Varies	Varies	Varies	Orange	Low air flow through the air filter Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects Clean or replace the air filter If the problem persists, unplug the projector and contact Epson for help
Off	Flashing blue	Off	Flashing orange	Off	Fan or sensor error; turn the projector off, unplug it, and contact Epson for help
Flashing blue	Varies	Flashing orange	Varies	Varies	Laser error; turn off the projector, unplug it, and contact Epson for help
Flashing blue	Varies	Flashing orange	Varies	Varies	An unsupported lens is attached; remove the unsupported lens and attach a lens that is supported
Varies	Varies	Varies	Varies	Flashing orange	A message to clean or replace the air filter is displayed; turn the projector off, unplug it, and clean or replace the air filter as necessary
Varies	Varies	Flashing orange	Varies	Varies	The projector is unable to maintain constant brightness and the Constant Brightness setting in the Settings menu is disabled
Off	Flashing blue	Orange	Orange	Off	Lens problem or no lens is installed Remove and reattach the installed lens Attach a supported lens If the problem persists, unplug the projector and contact Epson for help

Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.

Published: Jun 17, 2021 Was this helpful? Thank you for the feedback!