faq-00003f6-ebpu2113_2220 | SPT_V11HA68820 | Epson EB-PU2213B | EB Series | Projectors | Support

The product's light(s) indicate an error. What should I do?

The lights on the projector indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.

1	On/Standby (power) light
2	Status light
3	Laser light
4	Temp (temperature) light
5	WLAN light

On/Standby (power) light	Status light	Laser light	Temp light	Status and solution
Blue	Blue	Varies	Off	Normal operation
Blue	Blue	Flashing blue	Off	A/V Mute is on (EB-PU2113W/EB-PU2116W/EB-PU2120W) Shutter is closed (EB-PU2213B/EB-PU2216B/EB-PU2220B)
Blue	Flashing blue	Varies	Off	Warming up; wait for an image to appear (30 seconds); all buttons are disabled during warmup
Blue	Off	Off	Off	Standby or network monitoring and control mode (when Standby Mode is set to Communication On)
Flashing blue	Off	Off	Off	Preparing for network monitoring, quick startup, or USB Power mode; all buttons are disabled
Blue	Flashing blue	Off	Off	Cooling down; all buttons are disabled
Flashing blue	Varies	Varies	Flashing orange	Projector is too hot Make sure that the vents are not clogged with dust or obstructed by nearby objects Make sure the environmental temperature is not too hot
Off	Flashing blue	Orange	Orange	Lens Shift or Supply Voltage error; turn off the projector, unplug it from the electrical outlet, and contact Epson for help No lens is installed; attach or re-install lens; if the problem persists, unplug it from the electrical outlet, and contact Epson for help.
Off	Flashing blue	Flashing orange	Off	Internal error; turn off the projector, unplug it from the electrical outlet, and contact Epson for help
Varies	Flashing blue	Flashing orange	Varies	Refresh Mode is on
Off	Flashing blue	Off	Orange	Projector has overheated and turned off; leave the projector off for at least 5 minutes Make sure that the vents are not clogged with dust or obstructed by nearby objects Make sure the environmental temperature is not too hot If operating the projector at high altitude, turn on High Altitude Mode If the problem persists, unplug the projector and contact Epson for help
Off	Flashing blue	Orange	Off	Laser or retardation plate error; turn off the projector, unplug it, and contact Epson for help Upper case open error; turn off the projector, unplug it, and contact Epson for help
Off	Flashing blue	Off	Flashing orange	Cooling system error; turn the projector off, unplug it, and contact Epson for help A fan or sensor has a problem; turn the projector off, unplug it, and contact Epson for help
Flashing blue	Varies	Flashing orange	Varies	Laser error; turn off the projector, unplug it, and contact Epson for help An unsupported lens is attached; remove the unsupported lens and attach a lens that is supported
Varies	Varies	Flashing orange	Varies	The projector is unable to maintain constant brightness and the Constant Brightness setting in the Settings menu is disabled
Off	Flashing blue	Orange	Orange	Lens problem or no lens is installed Remove and reattach the installed lens Attach a supported lens If the problem persists, unplug the projector and contact Epson for help
Off	Flashing blue	Flashing orange	Flashing orange	Shutter error (EB-PU2213B/EB-PU2216B/EB-PU2220B); turn off the projector, unplug it, and contact Epson for help
Flashing blue	Varies	Flashing orange	Flashing orange	Shutter warning (EB-PU2213B/EB-PU2216B/EB-PU2220B); turn off the projector, unplug it, and contact Epson for help
—	—	Flashing orange quickly	Flashing orange quickly	The batch setup file may be corrupt, or the USB flash drive may not be connected correctly. Disconnect the USB flash drive, unplug and then plug in the projector's power cord, and then try again.
Flashing blue quickly	Flashing blue quickly	Flashing orange quickly	Flashing orange quickly	Writing the settings may have failed and an error may have occurred in the projector's firmware; turn off the projector, unplug it, and contact Epson for help

Wireless LAN Status

Wireless LAN status	Status and solution
Lit blue	Wireless LAN is available.
Flashing blue quickly	Connecting to a device.
Flashing blue slowly	An error has occurred. Turn off the projector and then on again.
Off	Wireless LAN is not available. Make sure the wireless LAN settings are correct.

Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.

Published: Apr 28, 2022 Was this helpful? Thank you for the feedback!