I see the message Not Supported. What should I do?

• If the "Not Supported" message appears, try the following solutions:

  • Make sure the correct input signal is selected on the Signal menu.
  • Make sure the computer's display resolution does not exceed the projector's resolution and frequency limit. If necessary, select a different display resolution for your computer. (See your computer manual for details.)
  • If you are projecting from an HDMI source, change the HDMI IN EQ Level setting in the projector's Signal I/O menu. Follow the on-screen instructions. You may need to restart the projector.
  • If you are projecting using a thumb-sized media streaming device, set the HDMI IN EQ Level to Auto in the projector's Signal I/O menu.
  Related references
  Input Signal Settings - Signal Menu
  Supported Video Display Formats