I see the message Software for my product isn't available from Apple. What should I do?
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You can refresh the printer list by doing the following:
- Make sure you're connected to the Internet.
- Select Applications > Utilities > Terminal.
- Enter the text "softwareupdate --list", then press return on your keyboard.
- Wait for the $ prompt to appear again, then close the window.
- Select System Preferences > Printers & Scanners, then try adding your printer again.
Published: Oct 15, 2014
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