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- I copied a video file to my image viewer and it won't play. What should I do?
- Can I upgrade the internal hard drive?
- I deleted files from the photo viewer while it was connected to a Mac but the viewer shows no hard drive space was recovered. What should I do?
- Which type of USB external hard drive can I use with my viewer?
- What types of RAW files does the viewer support?
- The message Cannot access the USB device. There may be a problem with the USB device or it may not be formatted as FAT32 appears on my Mac when I try to copy files. What should I do?
- What is the maximum image size I can view on the viewer?
- Which memory cards are compatible with my product?
- Why can I print only 12-up layout when I print from a video?
- Can I view video clips created with the Canon EOS 5D Mark II on my Photo Viewer?
- Can I charge my product's battery with the Epson AC Adapter charger (model A351H) in other countries using only a plug adapter?
- Is the viewer Photo Viewer compatible with Olympus and Fuji xD picture cards when they are connected with an xD to CF card adapter?
- Which type of USB external hard drive can I use with my viewer?
- Does the viewer support UDMA CompactFlash (CF) memory cards?
- How many files can the photo viewer store on its internal hard drive?
- Which USB flash and external hard drives have been tested with the viewer?
- What type of external USB hard drive should I use with my photo viewer?
- Can I view video clips created with the Canon EOS 5D Mark II on my Photo Viewer?
- Can I use an external hard drive connected to the Photo Viewer's USB port without connecting the AC power adapter to the Photo Viewer?
- Does the viewer support tethering?
- Can I use the viewer without the battery installed, using only the AC adapter?
- Is the battery rechargeable?
- Which memory cards are compatible with my product?
- Can I find a battery for my viewer at any electronics store?
- Which type of MP3 files can the viewer play?
- How many times can I recharge the battery in my viewer before it must be replaced?
- Can I upgrade the internal hard drive?
- How long does it take to charge the battery?
- What types of RAW files does the viewer support?
- Is the battery user-replaceable?
- Can I defragment the internal hard drive?
- What is the maximum operating altitude of the Epson viewer?
- Where can I purchase the optional battery for my product?
- Can I reformat the internal hard drive and reinstall the operating system if my product starts working improperly due to file corruption?
- How long can I play videos on my product with a fully-charged battery before it needs to be recharged?
- What is the largest supported memory card for my product?
- Why isn't the file size displayed when I press the Display button on my viewer to view the properties of a RAW file image?
- Does the viewer support Progressive Scan JPEG files?
- What types of image files does the viewer display?
- What is the maximum image size I can view on the viewer?
- What video files does the viewer support?
- Which Epson products support printing from the product?
- Does the viewer support the new SDHC class of memory cards?
- My Photo Viewer displays in Japanese or another foreign language. How do I reset the language to English?
- The message Cannot access the USB device. There may be a problem with the USB device or it may not be formatted as FAT32 appears on my Mac when I try to copy files. What should I do?
- If I can no longer access images stored on my photo viewer because of a hard drive failure, can Epson help me recover my files?
- Link2 allows me to back up my files from my viewer to the computer only once. How can I back up the same files to another partition or hard drive?
- I copied a video file to my image viewer and it won't play. What should I do?
- I deleted files from the photo viewer while it was connected to a Mac but the viewer shows no hard drive space was recovered. What should I do?
- I've connected the viewer to my TV and the image is cut off or flickering. What should I do?
- My image will not display on my viewer. What should I do?
- I inserted a memory card containing several RAW image files into my viewer, but I cannot see any of the RAW file thumbnail images after I select Browse CF Memory Card or Browse SD Memory Card. What happened to the files?
- When I extract the Installer Software on my Mac, there are two installer icons: OS X and EPSON. Which one should I use to launch the software installer?
- My viewer works fine, but when I have an audio/video cable connected between the viewer and my television, there is no image or audio from the television. What should I do?
- I can't view my TIFF images in thumbnail or full screen mode on my product. What should I do?
- Why can I print only 12-up layout when I print from a video?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains basic usage, maintenance, and troubleshooting information.
This document contains specifications, general setup/usage information, interface information, and troubleshooting tips.
This document provides technical specifications for this product.
This document contains information such as tips for using the product or common questions and answers.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4303
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720