You are eligible to receive a redemption code for a SMART Notebook Software license if you:
- Purchased a BrightLink Pro projector through an Education Institution in the U.S. and Canada (on going)
- Lost your redemption code that came in the box (on going)
If you already have your redemption code(s) and wish to redeem your copy of Notebook Software, please click here.
If you have purchased a large volume of BrightLink projectors and wish to consolidate all your redemption codes to receive a single SMART Notebook registration key, please e-mail all your redemption codes to SMART Technologies.
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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Other
- How do I set up my projector?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- Part of my image is blurry or out of focus. What should I do?
- How do I turn off the projector's built-in toolbar?
- How do I calibrate my projector?
- Can I use the remote control to click through a slideshow presentation?
- How do I reset the lamp timer?
- How do I change the image source?
- The product's light(s) indicate an error. What should I do?
- How do I connect my image source to the product?
- How do I connect a USB device or camera to the projector?
- How do I set up my projector?
- How do I connect speakers to the product?
- How do I connect my image source to the product?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- Which USB extension cables can I use with my product?
- How do I display the same image on a projection screen and a computer monitor or laptop at the same time?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- Is there a recommended sequence for turning on the projector and other equipment?
- How do I change the product's network name?
- Can I remove the wireless LAN module and attach other USB devices to this USB port?
- How do I connect my product over a network with the EasyMP Multi PC Projection software?
- How do I connect a monitor to my product so I can view the same image on a monitor and a screen at the same time?
- How do I set my product settings for rear and/or ceiling placement?
- Which type of equipment can I connect to my product?
- Can I place the projector on a table instead of mounting it on a wall?
- How do I project images from a USB device?
- How do I connect my projector to a Mac?
- Will any wireless network adapter work in my product?
- How do I project an image from my Chromebook?
- How do I mount my projector on the wall?
- Can I use the product over a remote IP or the Internet to transfer files?
- How do I enter an IP address with the numeric keys on the remote control?
- The displayed image is not rectangular. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How do I project two images simultaneously?
- How do I adjust the color for multiple projectors that project from the same source?
- What do the different Color Modes do?
- Part of my image is blurry or out of focus. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- How do I change the image source?
- Nothing is projected on the screen. What should I do?
- My product doesn't show as much contrast as the one displayed in the store. What should I do?
- The projected image from a 16:10 projector is too big for a 16:9 screen. What should I do?
- How can I improve the image quality?
- My displayed image appears jittery or shaky when I connect a DVD player to the projector's Video port. What should I do?
- How do I enable Closed Captioning?
- The image from my computer appears stretched when it's projected. What should I do?
- I see a color cast over the projected image. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- I don't see the Start Inking option in my Microsoft Office application. What should I do?
- The interactive pens are causing interference and unwanted effects. What should I do?
- My interactive pen is hard to use. What should I do?
- The pens are difficult to use or slow to respond when I use them with multiple projectors of the same model in the same room. What should I do?
- When writing with two pens, the pens skip and break up. What should I do?
- The pen position is not accurate. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- I am having trouble manually calibrating my system. What should I do?
- How do I turn off the projector's built-in toolbar?
- Do I need to connect a computer or video device to the projector to annotate?
- Do the projector's interactive features work with Linux?
- Can I turn off the Hovering feature?
- Can I replace the tip of the interactive pen?
- Can I buy additional interactive pens?
- What is the warranty on the interactive pens?
- Do I need to install the Easy Interactive Driver on my computer to use the interactive features?
- Can I use two same color pens at the same time?
- Why do I need to calibrate before I use the interactive pens for the first time?
- How far apart should two pens be when I use them to write?
- How often do the batteries in the interactive pens need to be charged?
- Can I use the projector with my existing standard or interactive whiteboard?
- When should I recalibrate the interactive pens?
- Are the projector's interactive features supported with a wireless connection?
- Can I use the interactive pen or my finger to control the projector's menus and select settings?
- The interactive pen doesn't work correctly when I use the SMART Notebook software. What should I do?
- Can I use the pen as a mouse to control my computer from the projected screen over a network connection?
- Can I draw seamlessly across and interact with two adjacent images that are projected by two projectors?
- Do other Infrared (IR) devices interfere with the pen?
- How do I clean the projection window?
- How do I calibrate my projector?
- How do I clean the obstacle sensor?
- When and how should I clean or replace the air filter?
- How do I replace the lamp?
- How should I clean the projector case?
- How do I reset the lamp timer?
- How should I transport the product?
- When should I recalibrate the projector?
- Can I access the lamp and air filter while the projector is mounted on the wall or ceiling?
- Can I run the USB Display and Easy Interactive Tools software at the same time?
- Where can I get the latest software for my projector?
- Where can I find more information on SMART Notebook software?
- Which interactive software comes with the projector?
- What is the Easy Interactive Driver?
- Can I use SMART Notebook software with my product?
- Can I use other interactive software besides the software that came with my projector?
- Which software supports dual pens?
- Is the Easy Interactive Tools software supported in Linux?
- How do I uninstall Easy Interactive Tools?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- Can I access my product from different operating systems on the same network?
- What is Easy Interactive Tools?
- Can I monitor or control my product from Windows Explorer on a Windows computer?
- How do I install the USB Display software on my computer?
- How do I uninstall the Easy Interactive Driver on my Mac?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- Where can I find instructions on using the Epson iProjection software with a Windows or Mac computer?
- There is no sound. What should I do?
- How do I play sound through my product?
- Does my projector support audio over a network connection?
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
- There is no audio when my product is in standby mode or off and the A/V Output setting is enabled. What should I do?
- I forgot the projector's password. What should I do?
- How do I set a password on my product?
- Which user replaceable parts or accessories are available for my product?
- Does my product come with cables to connect to video or audio sources?
- Does Epson have longer cables available for purchase?
- Can I monitor or control my product over a network?
- The product won't go into sleep mode. What should I do?
- What security measures does Epson recommend for its network products?
- How do I update the product's firmware?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide explains how to set up your computer and two BrightLink projectors to use DuoLink.
DuoLink is a BrightLink feature that lets you draw seamlessly across the projected images of two adjacent projectors.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
This document contains tips for using Easy Interactive Tools.
This document will assist you with installation using the Ultra-Short Throw Wall Mount (ELPMB46).
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains in-depth usage instructions for the software.
This document contains an overview of using the EasyMP Multi PC Projection utility.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This guide provides information for selecting a compatible mount.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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