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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Part of my image is blurry or out of focus. What should I do?
- How do I set up my projector?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- The product's light(s) indicate an error. What should I do?
- How do I calibrate my projector?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- Can I use the remote control to click through a slideshow presentation?
- How do I reset the lamp timer?
- How do I change the image source?
- How do I connect my image source to the product?
Select the questions to view the answers
Select the questions to view the answers
- How do I connect a USB device or camera to the projector?
- How do I project two images simultaneously?
- How do I set up my projector?
- How do I connect speakers to the product?
- How do I set a password on my product?
- How do I connect my image source to the product?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- How do I change the image source?
- Nothing is projected on the screen. What should I do?
- Which USB extension cables can I use with my product?
- How do I display the same image on a projection screen and a computer monitor or laptop at the same time?
- Is there a recommended sequence for turning on the projector and other equipment?
- How do I connect my product over a network with the EasyMP Multi PC Projection software?
- How do I connect a monitor to my product so I can view the same image on a monitor and a screen at the same time?
- How do I set my product settings for rear and/or ceiling placement?
- Which type of equipment can I connect directly to my product?
- Can I place the projector on a table instead of mounting it on a wall?
- Can I use the Connect to a Network Projector function in Windows 7 or Windows Vista to connect to my network projector?
- How do I project images from a USB device?
- How do I mount my projector on the wall?
- How do I connect my projector to a Mac?
- Can I attach other USB devices to the port for the wireless LAN module?
- How do I project an image from my Chromebook?
Select the questions to view the answers
- The displayed image is not rectangular. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How do I adjust the color for multiple projectors that project from the same source?
- What do the different Color Modes do?
- Part of my image is blurry or out of focus. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- My product doesn't show as much contrast as the one displayed in the store. What should I do?
- How can I improve the image quality?
- My displayed image appears jittery or shaky when I connect a DVD player to the projector's Video port. What should I do?
- The image from my computer appears stretched when it's projected. What should I do?
- I see a color cast over the projected image. What should I do?
- The projected image from a 16:10 projector does not fit on a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
Select the questions to view the answers
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- How do I calibrate my projector?
- I don't see the Start Inking option in my Microsoft Office application. What should I do?
- The interactive pens are causing interference and unwanted effects. What should I do?
- My interactive pen is hard to use. What should I do?
- The pens are difficult to use or slow to respond when I use them with multiple projectors of the same model in the same room. What should I do?
- When writing with two pens, the pens skip and break up. What should I do?
- The pen position is not accurate. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- I am having trouble manually calibrating my system. What should I do?
- Do I need to connect a computer or video device to the projector to annotate?
- When should I recalibrate the projector?
- Do the projector's interactive features work with Linux?
- Can I replace the tip of the interactive pen?
- Can I buy additional interactive pens?
- Do I need to install the Easy Interactive Driver on my computer to use the interactive features?
- Why do I need to calibrate before I use the interactive pens for the first time?
- How far apart should two pens be when I use them to write?
- Can I use the projector with my existing standard or interactive whiteboard?
- Can I use the interactive pen or my finger to control the projector's menus and select settings?
- The interactive pen doesn't work correctly when I use the SMART Notebook software. What should I do?
- Can I use the pen as a mouse to control my computer from the projected screen over a network connection?
- Can I draw seamlessly across and interact with two adjacent images that are projected by two projectors?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- How do I turn off the projector's built-in toolbar?
- When should I recalibrate the interactive pens?
- Can I turn off the Hovering feature?
- Do infrared (IR) devices interfere with the product's interactive pens?
- Are the projector's interactive features supported with a wireless connection?
Select the questions to view the answers
- How do I clean the projection window?
- How do I clean the obstacle sensor?
- When and how should I clean or replace the air filter?
- How do I replace the lamp?
- How should I clean the projector case?
- How do I reset the lamp timer?
- Can I access the lamp and air filter while the projector is mounted on the wall or ceiling?
Select the questions to view the answers
- The remote control doesn't work. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through a slideshow presentation?
- The product's buttons don't work. What should I do?
- How do I enter an IP address with the numeric key pad on the remote control?
Select the questions to view the answers
- Can I run the USB Display and Easy Interactive Tools software at the same time?
- Which interactive software comes with the projector?
- Can I use SMART Notebook software with my product?
- Is the Easy Interactive Tools software supported in Linux?
- Can I access my product from different operating systems on the same network?
- Can I monitor or control my product from Windows Explorer on a Windows computer?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- Which software supports dual pens?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- What is the Easy Interactive Driver?
- Where can I get the latest software for my projector?
- How do I uninstall the Easy Interactive Driver on my Mac?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- How do I install the USB Display software on my computer?
- Where can I find more information on SMART Notebook software?
- How do I uninstall Easy Interactive Tools?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
Select the questions to view the answers
- There is no sound. What should I do?
- How do I play sound through my product?
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
- There is no audio when my product is in standby mode or off and the A/V Output setting is enabled. What should I do?
- Does my projector support audio over a network connection?
Select the questions to view the answers
- How do I connect my projector wirelessly to my Windows or Mac computer?
- Can I monitor or control my product over a network?
- Will any wireless network adapter work in my product?
- How do I change the product's network name?
- Can I use the product over a remote IP or the Internet to transfer files?
- What security measures does Epson recommend for its network products?
Select the questions to view the answers
- How should I transport the product?
- I forgot the projector's password. What should I do?
- Which user replaceable parts or accessories are available for my product?
- Does my product come with cables to connect to video or audio sources?
- Does Epson have longer cables available for purchase?
- How do I enable Closed Captioning?
- The product won't go into sleep mode. What should I do?
- What is the warranty on the interactive pens?
Start Here
PDF
This document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
DuoLink Installation/Image Size Calculator ZIP
This Zip file contains a Microsoft Excel formatted file used to calculate the screen size for multi-projection installations.
Note: This calculator is a convenient tool for estimation only and is not intended to provide exact measurements.
DuoLink Setup Guide
PDF
This guide explains how to set up your computer and two BrightLink projectors to use DuoLink.
DuoLink is a BrightLink feature that lets you draw seamlessly across the projected images of two adjacent projectors.
ESC/VP Level 21 RS-232 Control Codes for Business Projectors
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Easy Interactive Tool Tips
PDF
This document contains tips for using Easy Interactive Tools.
Installation Guide - Ultra-Short Throw Wall Mount (ELPMB46)
PDF
This document will assist you with installation using the Ultra-Short Throw Wall Mount (ELPMB46).
Mounting Templates (ELPMB46 / ELPMB53)
PDF
Contains the templates to use when mounting a projector with either the ELPMB46 or ELPMB53 mounts. Be sure to use the mount that is compatible with your projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
Operation Guide - Easy Interactive Tools v4.20
PDF
This document contains in-depth usage instructions for the software.
Operation Guide - EasyMP Multi PC Projection v2.10
PDF
This document contains an overview of using the EasyMP Multi PC Projection utility.
Operation Guide - Epson Projector Management v5.20
PDF
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
Operation Guide - Epson iProjection v2.30 (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Projector Mount Compatibility Guide
PDF
This guide provides information for selecting a compatible mount.
Warranty Statement
PDF
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
Hours :
NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
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