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- Top FAQs
- 3D Projection
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Which 3D glasses can I use with my Epson RF 3D product?
- The product's light(s) indicate an error. What should I do?
- When and how should I clean or replace the air filter?
- How do I connect my image source to the product?
- How do I replace the lamp?
- How do I connect speakers to the product?
- There is no sound. What should I do?
- The projector sees the Bluetooth speaker but does not connect to it. What should I do?
- How do I change the product's network name?
- The 3D image does not display correctly. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I connect speakers to the product?
- How do I change the image source?
- How do I connect my image source to the product?
- Can I place the projector on a table instead of mounting it on a wall?
- Can I attach other USB devices to the port for the wireless LAN module?
- Nothing projects on the screen. What should I do?
- Can I place the projector on a table instead of mounting it on the ceiling?
- Is there a recommended sequence for turning on the projector and connected equipment?
- How do I configure my product for rear and/or ceiling placement?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- Can I place the projector on a table instead of mounting it on the ceiling?
Select the questions to view the answers
- What do the different Color Modes do?
- The 3D image does not display correctly. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Part of my image is blurry or out of focus. What should I do?
- The displayed image is not rectangular. What should I do?
- Can I brighten the image when I project a 4K HDR signal?
- The Frame Interpolation setting is gray or not available. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- How can I improve the image quality?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
Select the questions to view the answers
- How do I charge the Epson RF 3D active shutter glasses?
- How do I replace the lamp?
- How should I clean the 3D glasses?
- When and how should I clean or replace the air filter?
- How should I clean the lens?
- How should I clean the projector case?
- How do I reset the lamp timer?
- Can I access the lamp and air filter while the ceiling mount is installed?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Which user replaceable parts or accessories are available for my product?
- Is the WirelessHD transmitter available as an accessory?
- How should I transport the product?
- Can I extend the life of the lamp by adjusting the lamp's consumption level?
- The product won't go into sleep mode. What should I do?
- Can I control my product over a network?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- What security measures does Epson recommend for its network products?
Quick Setup
PDF
This document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
ESC/VP Level 21 Command Codes for Home Projectors
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Open Source Software License
PDF
This document contains the Open Source Software License information for the Epson LS500 projector.
Warranty Statement for U.S. and Canada
PDF
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720