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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Other
- Where can I find the RS-232 codes for programming my product?
- How do I replace the lamp?
- What do the lights on top of my product indicate?
- No picture appears on the screen. What should I do?
- Why do I get the message Keystone does not work on wide display when I try to adjust the keystone?
- How can I improve the image quality?
- Why can't I select the Wide Aspect mode?
- What is the foam pad around the lens for?
- How do I reset the lamp timer to zero?
- How and when should I clean the lens?
- I am unable to connect my Mac to my product. What should I do?
- Can my product do rear projection?
- No picture appears on the screen. What should I do?
- Can I connect my product to external speakers?
- Which type of video equipment can I connect to my product?
- How do I connect my product?
- I connected my Sony PS3 to my product's HDMI port and I can't see the video displayed. I only hear the audio. What should I do?
- Can I project my iPhone screen using my product?
- How can I invert the projected image?
- I see static or noise in the image. What should I do?
- How can I improve the image quality?
- The colors in the projected image don't look right. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- Why can't I select the Wide Aspect mode?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The image is not rectangular. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I get a replacement lamp for my product?
- How do I reset the lamp timer to zero?
- How and when should I clean the lens?
- How do I clean the air filter?
- How often does the air filter need to be cleaned or replaced?
- Can I access the lamp and air filter with the ceiling mount installed?
- When should I replace the projection lamp?
- How do I replace the lamp?
- What is the storage life for an lamp?
- What do the lights on top of my product indicate?
- What is my product's native resolution?
- What accessories are available for my product?
- What is the foam pad around the lens for?
- What are the different Color Modes on the Video menu used for?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- What is the RS232 command to retrieve my product's temperature status?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document lists part numbers and descriptions for user replaceable parts.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720