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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Other
- What are the different Color Modes on the Video menu used for?
- When should I replace the projection lamp?
- How do I obtain a replacement remote control?
- How do I get a replacement lamp for my product?
- What accessories are available for my product?
- The remote control doesn't work. What should I do?
- How do I know when the cool-down period is done for my product?
- The image is not rectangular. What should I do?
- How can I improve the image quality?
- The power light won't turn on. What should I do?
- Nothing projects on the screen. What should I do?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- I am unable to connect my Mac to my product. What should I do?
- How do I connect my product?
- I connected my Sony PS3 to my product's HDMI port and I can't see the video displayed. I only hear the audio. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- The image is not rectangular. What should I do?
- How can I adjust the colors?
- How soon should I see an image after I press the Power button?
- How do I select the image source?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- I see static or noise in the image. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- How can I improve the image quality?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- Can I display on the screen and a computer monitor simultaneously?
- If my product is displaying a digital signal over HDMI, why do I see Component in the Input Signal field on my product Info screen?
- A black box appears where a video should appear when I project from my computer. What should I do?
- When and how should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How and when should I clean the lens?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the ceiling mount installed?
- How do I get a replacement lamp for my product?
- How do I replace the lamp?
- How do I know when the cool-down period is done for my product?
- What is the storage life for an lamp?
- The product won't go into sleep mode. What should I do?
- Can I connect my product to external speakers?
- How should I transport my product?
- What are the different Color Modes on the Video menu used for?
- What is my product's native resolution?
- Is there a recommended sequence of turning on my product and peripherals?
- The product's buttons don't work. What should I do?
- What accessories are available for my product?
- What is the RS232 command to retrieve my product's temperature status?
- Is it okay to move my product right after I shut it down?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides complementary or late-breaking information to supplement your product documentation.
This document lists part numbers and descriptions for user replaceable parts.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720