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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- How do I set up a wireless connection?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- What is my product's native resolution?
- There is no sound. What should I do?
- How and when should I clean the obstacle sensor?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- The image from my computer appears stretched when it's projected. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I install the USB Display software on my computer?
- Should I use either a dynamic or condenser microphone with my product?
- Nothing projects on the screen. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can I connect my product to a network?
- Can I project images from a computer over a USB connection?
- How do I present images from an external drive or flash memory drive?
- How do I connect a USB device or camera to my product?
- I am having trouble projecting through a USB connection. What should I do?
- How do I set up a wireless connection?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- I am unable to connect my Mac to my product. What should I do?
- How can I connect my Tablet to my product?
- How do I mount my projector on the wall?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- The Power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- The image is not rectangular. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- I see static or noise in the image. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- How soon should I see an image after I press the Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- I can't play movies from my computer on my product. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- Why are my images distorted when displayed from a USB device?
- The image from my computer appears stretched when it's projected. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- Images saved on the flash drive are not playing in correct order on the slide show. What is wrong?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I reset the lamp timer to zero?
- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- How and when should I clean the obstacle sensor?
- How do I get a replacement lamp for my product?
- Can I access the lamp and air filter with the wall mount installed?
- When should I replace the projection lamp?
- How do I clean my product case?
- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
- How do I set a password on my product?
- Can I access my product from different operating systems on the same network?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- What are the software requirements for using the EasyMP Monitor software?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- What is the EasyMP Monitor software?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I install the USB Display software on my computer?
- When trying to open the built-in webpage of my product, I'm prompted for a User name and Password. What should I do?
- How do I change the default password that is used to log in to the web browser?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- There is no sound. What should I do?
- My audio is still playing when another image source is selected. What should I do?
- How do I play sound through my product?
- I get feedback noise from a microphone. What should I do?
- How do I adjust the microphone volume?
- Should I use either a dynamic or condenser microphone with my product?
- The microphone I'm using does not work with my product. What should I do?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
- I do not get audio when multiple projectors are connected through the EasyMP Network Projection software. I do get audio when only one projector is connected. What is wrong?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- What accessories are available for my product?
- Can I connect my product to external speakers?
- What is my product's native resolution?
- Does my product offer network monitoring and control capabilities?
- Can I change my product's network name?
- How do I use the wireless projection feature?
- Which wireless security modes does my product support?
- Is there a PC card slot in my product?
- The product does not turn on when I press the power button. What should I do?
- What is the RS232 command to retrieve my product's temperature status?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document will assist you with installation and usage of the Ultra-Short Throw Wall Mount (ELPMB28).
This document will assist you with installation and usage of the Ultra-Short Throw Wall Mount (ELPMB43). It also explains how to install the Control Pad and Touch Unit after wall mount installation. For additional Information refer to the ELPMB43 product support page.
This document will assist you with installation of the optional Universal Mount Assembly (ELPMBUNI)
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains information about using EasyMP Network Projection on a network.
This guide provides information for selecting a compatible mount.
This document contains quick setup instructions for this product.
This document describes Epson's limited warranty for this product.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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