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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Other
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- How do I adjust my product settings for rear and/or ceiling placement?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The remote control doesn't work. What should I do?
- The message Not Supported is displayed. What should I do?
- There is no sound. What should I do?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- The microphone I'm using does not work with my product. What should I do?
- How can I improve the image quality?
- The product won't go into sleep mode. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my image source to my product?
- Can my product do rear projection?
- Can I connect my product to a network?
- What type of equipment can I connect to my product?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- I am unable to connect my Mac to my product. What should I do?
- I cannot get the wireless 802.11a configuration to connect to the wireless network.
- How can I connect my Tablet to my product?
- When I have different Epson projectors connected in my wireless network, I can wirelessly send audio with video to my PowerLite 915W, but not to my PowerLite 826W or PowerLite 826W+. What should I do?
- How do I connect my product?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
- The power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- When I try to access the Network Configuration menu, my product displays the message, Protected by Password. Enter Password to use projector. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- The EasyMP screen displays the following message: Obtaining an IP address, then displays a 169.254.xxx.xxx IP address when configuring my product wirelessly. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- I see static or noise in the image. What should I do?
- The image is not rectangular. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- How can I improve the image quality?
- How soon should I see an image after I press the Power button?
- How can I adjust the colors?
- How do I select the image source?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- The image on my screen appears red, pink, or magenta. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
- When and how should I clean or replace the air filter?
- How do I replace the lamp?
- How do I reset the lamp timer to zero?
- How and when should I clean the lens?
- How do I get a replacement lamp for my product?
- Can I access the lamp and air filter with the ceiling mount installed?
- When should I replace the projection lamp?
- What is the storage life for an lamp?
- How do I set a password on my product?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- What is the EasyMP Monitor software?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- I am not receiving mail when a product problem occurs. What should I do?
- Is the USB Display feature supported on a Mac?
- I connected my Windows computer to my product with a USB cable but did not get the option to install the USB Display driver. What should I do?
- When I convert a PowerPoint presentation to a JPG image with my product's PC Free Slideshow feature the slides do not display in the proper order. What should I do?
- I am unable to rename my product in EasyMP Monitor because the field to rename it is grayed out. How do I rename my product?
- Is my product accessible from different OS platforms?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- My audio is still playing when another image source is selected. What should I do?
- There is no sound. What should I do?
- How do I play sound through my product?
- Can I use a wireless microphone with my product?
- How do I adjust the microphone volume?
- Should I use either a mono or stereo microphone with my product?
- Can I use a microphone with my product if my product is turned off and in standby mode (the power light is orange)?
- Should I use either a dynamic or condenser microphone with my product?
- I get feedback noise from a microphone. What should I do?
- The microphone I'm using does not work with my product. What should I do?
- Will sound still play from a computer or video source (DVD player, video camera, USB device, etc.) that is connected to my product if my product is in standby mode?
- Can I adjust the tone of a microphone I use with my product?
- Why doesn't my microphone work with my product?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
- How do I increase the performance of external speakers connected to my product?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What are the different Color Modes on the Video menu used for?
- What is my product's native resolution?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Can my product's network name be changed?
- Does the new product include the Direct Power On/Direct Power Off feature?
- What does the Lens Cover Timer setting do?
- Where can I find the serial number for my product?
- Can I connect a microphone to my product?
- What is the maximum cable length for a wired microphone?
- How do I tell the difference between a mono and stereo microphone?
- The mouse pointer flickers when I'm projecting through the USB cable connection. What should I do?
- Can I connect a device other than a microphone to my product's Mic port and have it output sound?
- Why do I hear my product's fan after I've turned the power off?
- I disabled the front and rear remote receiver sensors on my product, and disabled my product's buttons with product's locking feature. How do I enable the remote receiver sensors again?
- What video resolutions are supported by USB Display?
- What is the maximum recommended USB cable length I can use to connect my product?
- Is my product compatible with the ELPDC06 Document Camera?
- What is the recommended length for VGA cables?
- What is the RS232 command to retrieve my product's temperature status?
- Can I project an image from one computer to multiple products using the Multi-Screen Display and Windows 7?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information on how to use the Message Broadcasting plug-in with the EMP Monitor.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
Display wirelessly to Epson Projectors with Epson iProjection
This document will assist you with installation of the optional Universal Mount Assembly (ELPMBUNI)
This document contains information about using the network interface on a network.
This document contains information about using EasyMP Network Projection and how to install the software.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document contains quick setup instructions for this product.
This document lists part numbers and descriptions for user replaceable parts.
This document describes Epson's limited warranty for this product.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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(562) 276-4394
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Los Alamitos, CA 90720