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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Other
- How do I replace the lamp?
- Can I connect my product to external speakers?
- How and when should I clean or replace the air filter?
- When should I replace the projection lamp?
- My projected image appears jittery or shaky when viewing video or moving images. What should I do?
- What are the different Color Modes used for?
- The image is too dark or light, or the colors are incorrect. What should I do?
- I see the message No Signal. What should I do?
- How do I get a replacement lamp for my product?
- The product indicates an error. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- I see static or noise in the image. What should I do?
- The image is not rectangular. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- My projected image appears jittery or shaky when viewing video or moving images. What should I do?
- How soon should I see an image after I press the Power button?
- How do I invert the projected image?
- How can I adjust the colors?
- How can I improve the image quality?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I replace the lamp?
- How and when should I clean the lens?
- How do I clean my product case?
- How do I get a replacement lamp for my product?
- How and when should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- Can I access the lamp and air filter with the ceiling mount installed?
- When should I replace the projection lamp?
- How do I know when the cool-down period is done for my product?
- The product's power will not turn on. What should I do?
- How should I transport my product?
- What is my product's native resolution?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- What accessories are available for my product?
- Can I connect my product to external speakers?
- What are the different Color Modes used for?
- What is HDMI Video Range?
- What is the RS232 command to retrieve my product's temperature status?
- Is it okay to move my product right after I shut it down?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document describes Epson's Extra Care Service Program for this product.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4394
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720