My original jammed in my product. What should I do?

• If an original has jammed inside the scanner, follow these steps:

  1. Gently pull out the jammed original in the direction that offers the least resistance.
     
     

     Note: If paper gets stuck in the roller and remains inside the scanner, carefully remove it with a pair of tweezers in the direction of the output slot. If you cannot remove it, contact Epson for support.

  2. Carefully follow all loading instructions when you reload your original.
  Related tasks
  Loading Originals in the Input Slot
  Cleaning Inside Your Scanner
  Related references
  Original Document Specifications
  Receipt Specifications
  Special Original Specifications
  Plastic Card Specifications
  Where to Get Help - U.S. and Canada