The scanner doesn't work properly when I press the scan button. What should I do?

  • If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart, over a USB or wireless connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart.
    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • Check that the correct scanner is selected using the Epson Scan 2 Utility.
    • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • Check the status of the lights and make sure the scanner is ready to scan.
    • If you are connecting your scanner over a network, make sure the Wi-Fi connection is working correctly. Try turning the wireless router off and on again, and make sure the router cable is securely connected.
    • If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub.
    • For Wi-Fi scanning, confirm that your scanner is paired with your computer. Open Epson ScanSmart, click Change and select the scanner you want to use.
    • Make sure your scanner is not connected to another computer via USB. A USB connection takes priority over a Wi-Fi connection.
    • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary.
Published:  Jan 21, 2021 Was this helpful​? Thank you for the feedback!
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