I cannot scan over a network. What should I do?

  • If you have problems scanning over a network, try these solutions:

    • Check the scanner's control panel for error messages. If you have the notification email set when the events occur, you can promptly learn the status.
    • Make sure the computer and scanner are connected to the same network (or network subnet/VLAN).
    • Move the scanner and computer or smart device closer to the access point.
    • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button.
    • If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, via a USB or wireless connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart.
    • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
    • If network communication was interrupted while starting Epson Scan 2 or Epson ScanSmart, exit Epson Scan 2 or Epson ScanSmart, wait a few seconds, and restart the program. If Epson Scan 2 or Epson ScanSmart cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 or Epson ScanSmart again.
    • Check the network connection setting in the Epson Scan 2 Utility.
    • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
    • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner.
    • Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that supports IPv4.
    • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.
    • If the scanner and computer cannot communicate and are connected to the same network (subnet or VLAN), check if your router uses the privacy separator and disable it, if necessary. Follow the instructions in your router documentation to disable the privacy separator.
    Related information
    Wi-Fi Networking
Published:  Jan 21, 2021 Was this helpful​? Thank you for the feedback!
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