I cannot scan over a network. What should I do?

• If you have problems scanning over a network, try these solutions:

  • Check the scanner's control panel for error messages. If you have the notification email set when the events occur, you can promptly learn the status.
  • Make sure the computer and scanner are connected to the same network (or network subnet/VLAN).
  • Move the scanner and computer or smart device closer to the access point.
  • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button.
  • Document Capture Pro (Windows) and Document Capture (Mac) do not support starting a scan from the scanner button over a wireless network. Launch Epson Scan 2 before scanning from the scanner button over a network.
  • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
  • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart the program. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting the program again.
  • Check the network connection setting in the Epson Scan 2 Utility.
  • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
  • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner.
  • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.
  • If the scanner and computer cannot communicate and are connected to the same network (subnet or VLAN), check if your router uses the privacy separator and disable it, if necessary. Follow the instructions in your router documentation to disable the privacy separator.
  Related tasks
  Starting a Scan Using the Product Control Panel
  Starting a Scan from a Smartphone or Tablet
  Starting a Scan Using the Epson Scan 2 Icon
  Starting a Scan from a Scanning Program
  Determining the Product's IP Address
  Related information
  Scanning with Document Capture Pro or Document Capture