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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I attach a scanned image to an email with Epson ScanSmart?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I restore my product's default settings?
- How do I change the scan settings in Epson ScanSmart?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- Which type of paper can I print on?
- How do I know which paper or media type to select in my product's driver?
- How do I create a custom paper size for my product in Windows?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I determine the number of pages the product has printed?
- My copies have incorrect or faint colors. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- Are there any safety precautions I should take when handling the ink?
- How do I know when an ink tank needs to be refilled?
- Which Epson ink bottles should I use with this product?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- How do I refill the ink tanks?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- I spilled ink. What should I do?
- How do I reset the ink levels for my product?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Does the type of paper I use make a difference?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- My product is printing blank pages. What should I do?
- The photos I print on glossy photo paper smear after they are printed. What should I do?
- I cannot scan over a network. What should I do?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan to a SharePoint server or cloud service?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I enlarge an image I scanned with Epson Scan 2?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Where do I place a legal-size document on my product to scan it?
- I am unable to scan multiple images at once. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I change the Power Off Timer setting?
- How do I change the Sleep Timer setting?
- How do I change the font size of text when I print from software in Windows?
- Who do I contact for software support?
- Does Epson make drivers for Linux?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Where can I find the IP address of my router?
- How do I obtain the latest product software for Windows or my Mac?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I fill the ink tanks for the first time?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I check my product’s network status?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How do I find my SSID and network password?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- How do I determine the number of pages the product has printed?
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document declares that this product has met all relevant requirements of the product safety directives.
This document describes Epson's limited warranty for this product. This warranty has been updated and is only valid for products purchased on or after October 1, 2024.
This document declares that this product has met all relevant requirements of the product safety directives and your Epson America, Inc. Limited Warranty.
This document provides complementary or late-breaking information to supplement your product documentation.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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