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I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?

    The problem can be caused by your printer, computer, or USB connection. Do the following:
    1. To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
      • If you can print, go to the next step.
      • If you can't print a nozzle check pattern, check the product's LCD for error messages. Clear any errors displayed on the LCD, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.
    2. Delete any pending print job(s) from the Epson print queue, then try printing again.
      • If you can print now, you're done. You don't need to go to the next step.
      • If you can't print, go to the next step.
    3. Set your product as the default printer.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click on your printer's icon that is not faded, then select Set as Default Printer.
      • Windows 7: Click and select Devices and Printers. Right-click on your printer's icon that is not faded, then select Set as Default Printer.
      • Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click on your printer's icon with a Ready or Active status, then select Set as Default Printer
      • Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click on your printer's icon with a Ready or Active status, then select Set as Default Printer

      Note: If there is another icon for your printer with an Offline status (in Windows 8 or Windows 7 the icon is faded), right-click on the icon, then select Delete. This will remove a printer driver you're not using.

      If you still can't print, contact Epson support.

Published:  Feb 1, 2013 Was this helpful​? Thank you for the feedback!
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