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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-M5694

I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?

    The problem can be caused by your printer, the connection, or the computer. Do the following:

    1. To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
      • If you can print, go to the next step.
      • If you can't print a nozzle check pattern, check the product's LCD for error messages. Clear any errors displayed on the LCD, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.
    2. Delete any pending print job(s) from the Epson print queue, then try printing again.
      • If you can print now, you're done, and you can skip the remaining steps.
      • If you can't print, go to the next step.
    3. Delete and re-add the print queue. Open the menu, and select System Preferences, then Print & Fax, Print & Scan, or Printers & Scanners. Select your printer, then click the button. Click the button, select your printer, then click Add. Close the Print & Fax, Print & Scan, or Printers & Scanners window, then try printing again.
      • If you can print now, you're done, and you can skip the remaining steps.
      • If you can't print, go to the next step.
    4. Turn off your product and make sure the USB cable is securely connected. Then turn on your product and try printing again.

      If that doesn't help, make sure the USB cable is a shielded cable no more than 6.5 feet (2 meters) long, connect the cable to another USB port on your computer, and/or use a different cable. Then try printing again.

      Note: If you're using a hub or switchbox, connect the product directly to your computer.

      • If you can print now, you're done.
      • If you still can't print, contact Epson support.
Published:  Apr 13, 2016 Was this helpful​? Thank you for the feedback!
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