I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?

  • The problem can be caused by your printer or the computer. Do the following:

    1. To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
      • If you can print, go to the next step.
      • If you can't print a nozzle check pattern, check the product's LCD for error messages. Clear any errors displayed on the LCD, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.
    2. Delete any pending print job(s) from the Epson print queue, then try printing again.
      • If you can print now, you're done, and you can skip the remaining steps.
      • If you can't print, go to the next step.
    3. Delete and re-add the print queue. Open the menu, and select System Preferences, then Print & Fax, Print & Scan, or Printers & Scanners. Select your printer, then click the button. Click the button, select your printer, then click Add. Close the Print & Fax, Print & Scan, or Printers & Scanners window, then try printing again.
      • If you can print now, you're done.
      • If you still can't print, contact Epson support.
Published:  Mar 18, 2016 Was this helpful?​ Thank you for the feedback!
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