I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
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The problem can be caused by your printer, computer, or USB connection. Do the following:
- To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
- If you can print, go to the next step.
- If you can't print a nozzle check pattern, check the product's LCD for error messages. Clear any errors displayed on the LCD, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.
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Delete any pending print job(s) from the Epson print queue, then try printing again.
- If you can print now, you're done, and you can skip the remaining steps.
- If you can't print, go to the next step.
- Turn off your product and make sure the USB cable is securely connected, then try printing again.
If that doesn't help, make sure the USB cable is a shielded cable no more than 6.5 feet (2 meters) long, connect the cable to another USB port on your computer, and/or use a different cable. Then try printing again.
Note: If you're using a hub or switchbox, connect the product directly to your computer.
- If you can print now, you're done, and you can skip the remaining steps.
- If you can't print, go to the next step.
- Set your product as the default printer.
- Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product icon and select Set as Default Printer.
- Windows 7: Click and select Devices and Printers. Right-click your product icon and select Set as Default Printer.
- Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your product icon and select Set as Default Printer.
- Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your product icon and select Set as Default Printer.
Note: If there is more than one icon for your printer, select the icon that is not faded (or is in a Ready or Active state) to be your default printer. You can delete any duplicate icons that are faded or in an Offline state by right-clicking the icon and selecting Delete.
If you still can't print, contact Epson support.
- To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
Published: Aug 18, 2015
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