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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-3720

I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?

    This problem can be caused by your printer, the connection, or the computer. Do the following:

    1. To determine if the printer can print without a computer, print a nozzle check pattern. See these instructions.
      • If you can print a nozzle check pattern, go to the next step.
      • If you can't print a nozzle check pattern, check the product for errors and clear them. See these instructions. Try printing a nozzle check pattern again. If you can print, go to the next step. Otherwise, contact Epson support.
    2. Delete any pending print jobs from the Epson print queue and try printing again. If you can print, you're done and you can skip the remaining steps. Otherwise, go to the next step.
    3. In the Epson print queue, select Printer and deselect the Use Printer Offline checkbox. If you can print, you're done. Otherwise, go to the next step.
    4. Turn off your product, make sure the USB cable is securely connected, and then turn on your product and try printing again.

      If you still can't print, make sure the USB cable is a shielded cable no more than 6.5 feet (2 meters) long. Also, try connecting the cable to another USB port on your computer or use a different cable. Try printing again.

      Note: If you're using a hub or switchbox, connect the product directly to your computer.

      If you can print now, you're done. If you can't print, contact Epson support.

Published:  Apr 13, 2017 Was this helpful​? Thank you for the feedback!
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