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I can't start Epson Scan 2 in Windows or on my Mac. What should I do?

    If you cannot start Epson Scan 2, try these solutions:

    • Make sure your product is turned on and any interface cables are securely connected at both ends.
    • Make sure Epson Scan 2 is selected as your scanning program.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
    • Check the connection setting and test the connection using Epson Scan 2 Utility:

      Windows 10: Click and select All apps. Select EPSON, then select Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

      Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

      Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

      OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct your product is selected. If necessary, select the Other tab and click Reset.

    • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.
    • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.

    Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan 2 scanning software. Epson Scan 2 provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan 2, visit Epson's driver download site (U.S. downloads or Canadian downloads).

    Related information
    Starting a Scan
Published:  Aug 1, 2016 Was this helpful​? Thank you for the feedback!
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