I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
The problem can be caused by your printer, the connection, or the computer. Do the following:
- To determine if the printer can print without a computer, print a nozzle check pattern. See these instructions.
- If you can print a nozzle check pattern, go to the next step.
- If you can't print a nozzle check pattern, check the product for errors and see these instructions to clear any errors displayed on the product. Try printing a nozzle check pattern again. If you can print, go to the next step. Otherwise, contact Epson Support.
- Delete any pending print job(s) from the Epson print queue, and try printing again. If you can print, you're done, and you can skip the remaining steps. Otherwise, go to the next step.
- On your Mac, open the menu and select System Preferences. Select Print & Scan, Print & Fax, or Printers & Scanners, select your printer, and then click to remove the printer. Click , select your printer with Kind set as Bonjour, select your printer from the Use drop-down list, and then click Add. This will add the printer back on the printer queue. Try printing again. If you can print, you're done, and you can skip the remaining steps. Otherwise, go to the next step.
- Turn off your product, make sure the USB cable is securely connected, and then turn on your product and try printing again.
Note: If you're using a hub or switchbox, connect the product directly to your computer.
If you still can't print, make sure the USB cable is a shielded cable no more than 6.5 feet (2 meters) long, connect the cable to another USB port on your computer, and/or use a different cable. Try printing again. If you can print, you're done. Otherwise, contact Epson Support.