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I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?

    The cartridge may not be seated properly, and may need to be reseated.

    1. Make sure that the CD/DVD tray is not inserted.
    2. Turn on your product.
    3. Open the printer cover.

      Caution:
      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or the metal bar inside the product.

    4. Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
    5. Close the printer cover.

    The product starts charging the ink.

Published:  Jan 11, 2018 Was this helpful​? Thank you for the feedback!
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