I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?

• This problem can be caused by your printer or computer. Do the following:

  1. To determine if the printer can print without a computer, print a nozzle check pattern. See these instructions.
     • If you can print a nozzle check pattern, go to the next step.
     • If you can't print a nozzle check pattern, check the product for errors and clear them. See these instructions. Try printing a nozzle check pattern again. If you can print, go to the next step. Otherwise, contact Epson Support.
  2. Turn your product off and on again and try printing again. If you can print, you're done and you can skip the remaining steps. Otherwise, go to the next step.
  3. Delete any pending print jobs from the Epson print queue and try printing again. If you can print, you're done and you can skip the remaining steps. Otherwise, go to the next step.
  4. In the Epson print queue, select Printer and deselect the Use Printer Offline checkbox. If you can print, you're done. Otherwise, go to the next step.
  5. Print a Network Status Sheet. See these instructions. Find the product's IP address on the Network Status Sheet. The IP address set up on your product should be the same in Windows. To see the IP address set up for your printer in Windows, do one of the following:
     • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product and select Manage > Printer properties > Ports. The IP address appears in the Port column.
     • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer icon and select Printer Properties > Ports. The IP address appears in the Port column.
     • Windows 7: Click and select Devices and Printers. Right-click your printer icon and select Printer Properties > Ports. The IP address appears in the Port column.
     • Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer icon and select Printer Properties > Ports. The IP address appears in the Port column.
  6. Do one of the following:
     • If the IP address for your printer is different in Windows, add a new port for your printer. Select Ports and click Add Port. A window appears. Select EpsonNet Print Port > New Port > Manual Setting > Next. Enter your printer’s IP address in the IP address field and click Next > Finish. Try printing again. If you can print, you're done. Otherwise, contact Epson Support.
     • If the IP address is the same, contact Epson Support.