My scanning software doesn't work properly in Windows or on my Mac. What should I do?

• If your scanning software does not operate correctly, try these solutions:

  • Make sure your computer has adequate memory and meets the system requirements for your operating system.
  • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
  • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
  • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
  • If you are scanning with the ADF, make sure the ADF and document covers are closed.
  • Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning stops if the total data size reaches the limit.