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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- I refilled the ink tanks after they were expended, but my nozzle check pattern still prints with gaps. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- I'm having paper feed problems. What should I do?
- How do I check my product’s network status?
- I cannot scan over a network. What should I do?
- How do I refill the ink tanks?
- How do I scan a document with Epson ScanSmart?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- How do I set the default print settings in Windows or on my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I send a fax using the Fax Utility on my Mac?
- How do I restore my original fax settings?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- I'm having trouble sending or receiving faxes. What should I do?
- The quality of my fax is poor. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- How do I confirm my fax was sent?
- How do I send a fax from my product control panel?
- How do I use an answering machine with my fax?
- Can I use a pre-paid calling card to send a fax?
- How do I create a header for my faxes?
- How do I clear the fax header on the product?
- What does a flashing received fax light mean?
- How do I change the baud rate or fax speed on my product?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- How do I save faxes to my Windows computer instead of printing them?
- How do I save faxes to my Mac instead of printing them?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- Which Epson ink bottles should I use with this product?
- How do I refill the ink tanks?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- Are there any safety precautions I should take when handling the ink?
- How do I know when an ink tank needs to be refilled?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- How do I reset the ink levels for my product?
- I spilled ink. What should I do?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use make a difference?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- Can the product print on CDs and DVDs?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has a slight slant. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has lines running through it. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I can't start Epson Scan 2. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan using my product's control panel?
- How do I scan from a smart device?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Where do I place a legal-size document on my product to scan it?
- I am unable to scan multiple images at once. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I change the Power Off Timer setting?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I fill the ink tanks for the first time?
- How do I get a replacement CD for my product?
- The option for 2-Sided Printing (Windows) is gray or not available. What should I do?
- How do I install the software for my product if I don't have the CD?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- How do I check my product’s network status?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- Where can I get more information about my product?
- How do I determine the number of pages that have fed through the product?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using Epson ScanSmart software.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4382
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Mail :
3131 Katella Ave.
Los Alamitos, CA 90720