I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?

• This problem can be caused by your printer, computer, or wireless network. Do the following:

  1. To determine if the printer can print without a computer, print a nozzle check pattern. See these instructions.
     • If you can print a nozzle check pattern, go to the next step.
     • If you can't print a nozzle check pattern, check the product for errors and clear them. See these instructions. Try printing a nozzle check pattern again. If you can print, go to the next step. Otherwise, contact Epson Support.
  2. Turn your product off and on again and try printing again. If you can print, you're done and you can skip the remaining steps. Otherwise, go to the next step.
  3. Delete any pending print jobs from the Epson print queue and try printing again. If you can print, you're done and you can skip the remaining steps. Otherwise, go to the next step.
  4. On your Mac, open the menu and select System Preferences or System Settings. Select Print & Scan, Print & Fax, or Printers & Scanners, select your printer, and then click the button to remove the printer. Click , select your printer with Kind set as Bonjour, select your printer from the Use drop-down list, and then click Add. This adds the printer back to the printer queue. Try printing again. If you can print, you're done, and you can skip the remaining steps. Otherwise, go to the next step.
  5. Check your product's Wi-Fi indicator and do one of the following:
     • If a wireless connection is established, unplug your router's power cord from the power outlet, wait a brief period, plug it back in, and then try to print. If you can print, you're done. The problem was resolved by restarting your router. If you can't print, restart your computer and try printing again. If these steps do not resolve your problem, contact Epson Support.

       Note: You may need to re-establish the connection for the other devices on your network after you restart your router.

     • If a wireless connection is not established, follow the instructions in the Reinstall the Product Software section below.

  Reinstall the Product Software

  1. Reset your product's network settings. See these instructions.
  2. On your Mac, open the menu and select System Preferences or System Settings. Select Print & Scan, Print & Fax, or Printers & Scanners, select your printer, and then click the button to remove the printer.
  3. Open the menu, select System Preferences or System Settings, and then click either Security & Privacy or Security. Select the Firewall tab and disable the firewall.

     If you have other firewall software enabled, you need to disable it also. If you don't know how to disable it, contact your firewall provider for help.

     Note: This step is needed to install the product's software and complete the wireless setup. Remember to enable your firewall software after you complete the wireless setup.

  4. Unplug your router's power cord from the power outlet, wait a brief period, and then plug it back in.

     Note: You may need to re-establish the connection for the other devices on your network.

  5. Download and install the Drivers and Utilities Combo Package from the Downloads tab on the product's support page. Open the file you downloaded and follow the on-screen instructions to install the software.

     Follow the setup instructions in our how-to video.

  6. After you complete the wireless setup, turn your firewall back on.

  If this does not solve the problem, contact Epson Support.